Once I register for the courses online, what will happen?
Once you register online through the website you will get the following to your email:
- Receive a booking order confirmation sent to your email that tells you the courses you are taking, the date and time of your course, and if you decided to "Pay Later" or "Paid via CC upon registration"
- IF you paid online, you will also receive a copy of your payment receipt. Please note that this email will say "Auto-Receipt"
Once you have those confirmations, you will be all set for your scheduled training date. Make sure you are on time with everything that is required for you to bring (See FAQ "what to bring to class").
Please note that we do send out reconfirmation emails a day or two prior to your class session just as a friendly reminder that you have a course coming up.
Someone else paid for my course, and their name is on the receipt. Is that okay?
YES! There are a lot of situations where people get their training courses paid for by someone else. We will accept this payment receipt regardless of the name on the billing. Our system let us know, WHO the STUDENT is, and WHO paid for the course.
However, please make sure that the person who PAID for the course, forwards you or gives you a copy of that receipt (which they will receive to their email once the transaction has been approved).
Are my certifications/security license transferable?
Unfortunately the certifications and license that you get for New York State, is only good for New York. If you plan to move out of state and you are looking to continue your career in the security field, you will need to get certified for that specific state.
How do I use the Free Course Coupon I received during the 8 Hour Course?
- Register online through our website for the class you want to use it for. Make sure to use the "PAY LATER" option upon registration. The courses you can redeem is written on the bottom of the coupon.
- Go to "GOOGLE" to write the review. At this time, do a google search by typing in the school's name. You will then click on reviews and just follow the prompters to write the review.
- When you show up for class, bring a copy of the review (whether it is a print out or clear screenshot of it), & the coupon and you will get the course done for free.
*PLEASE NOTE: You can only use this coupon ONCE. This coupon does not have an expiration on it*
My Security Guard License expired, What do I do now?
If your Security Guard License has expired, please check the expiration date. The Division of Licensing Services (DOS) gives everyone a six month grace period from their expiration date to get their training courses in as well as their renewal form with the necessary fees. Once you have passed that six month grace period, you will be required to just get your fingerprints done over and submit a new application to receive a new license.
**Please note that you DO NOT take any courses over. Please see FAQ "I had a license/or took the course before, what do I do to get my license/certificates back?"**
My Security Guard License is coming up for expiration, what do I do to renew it?
When you're coming up for expiration, The Division of Licensing Services (DOS) will send you a renewal letter in the mail about two months prior. On this renewal form, it will inform you of all of the courses you need to complete. Once you complete the required courses for them, you will fill this paperwork out and resubmit to them with their required fee.
Please note that if you have moved since you received your license, they will mail this renewal form to the address they have on file. Please call (518) 474-7569 to make any necessary address changes or general inquires on your license status.
What do I need to bring to class with me!?
Please make sure to carry the following:
- A Picture ID (Government Issued Photo ID Or School ID. It MUST have your DOB on it) **For those coming in for an 8 Hour ANNUAL, You MUST have your security guard license with you!**
- Your Social Security Number (If you know the number by heart, there is no need to bring the card. However, if you do not know the #, please write it down or take a picture of it and bring it with you)
- A copy of your Payment Receipt if you paid online (If you do not have a printer, please either have it accessible via email on your phone, or a clear screenshot of it.)
- A pen and Notebook/Notepad for notes
*If you did not pay online, please be advised that we accept CASH, MONEY ORDER, DEBIT/CREDIT in person*
I need to complete Two 8 Hour Annual In Service Training Courses to renew my license. What do I do?
Please visit the calendar for the 8 Hour Annual In Service Training Course and register for 2 different dates. You unfortunately missed an annual from the previous year, so in order to get your license renewed, you will need to complete two courses on two separate dates.
*You CANNOT take 2 courses in one day or "Pay" for two courses and sit for one. Please do not ask if you can do so, as it is ILLEGAL!*
How many days a week is the school opened?
The school majority of the time is opened 7 days a week.
Mon, Tues, Thurs: 9am-5pm
Fri, Sat, Sun: 10am-6pm
Operation days/times sometime changes due to certain holidays.
*Please note that there is a mandatory check in for each class session which will start 15 Minutes prior to class start time. For example: If your scheduled appointment is for 9am, You will start to get checked in at 8:45am. Please make sure to plan your travel time accordingly.*
If I am late to class, what will happen?
If you are late to class, you will be rescheduled for one of the next upcoming dates we have available.
If I am late to class and I paid online previously, will that payment still count?
Yes! Payment will still be valid. You will just need to bring that payment receipt with you again on the day of your rescheduled course.
If I cannot make it in and need to reschedule, what do I do?
Please call our office and speak with one of our representatives. We will tell you the next available dates, and get you rescheduled. *Please note that if you need to be rescheduled and paid online previously, your payment will still be valid*
Do you allow Walk-Ins?
Walk-ins are welcomed! However, we inform all of our students/callers that registrations are done online. If you decide to just walk in on a date we are giving the course you need, please just be advised that we give priority check in to those who register in advance. Also note that if you are a walk in for that day and we are full, you may or may not be able to take the class that day.
*We will get you registered for another day if that happens.*
I am taking my 8 Hour Annual In-Service Training Course with you guys, how soon do you send the information in to the state?
ALL security training schools have 7 days to get the paperwork to the state. However, we here at LSTL get the paperwork out to them within 1 to 2 business days. Once the state has it, it takes them about 2 weeks to actually process it in their system
I took my 8 Hour Annual In-Service Training Course with you guys, however it does not show in the state system/I just received a letter, did you guys send it in?
YES! All paperwork ALWAYS gets to the state on time. If something is not showing in the system, it is usually because the student did not fill out their computer bubble sheet properly or they need to complete another annual training. Please just call our office so one of our representatives could give the state a call directly for you.
* Please note that it takes 2 weeks from the date that you took the course to get processed with the state.*
Do I really have to stay the full duration of the class to receive my certificate?
YES! You have to stay the FULL time in order to receive your certifications. It is MANDATED by the state and we will NOT make any exceptions for anyone.
If I am coming in for my 8 Hour Annual Course, and I do not have my Security License you guys request, what can I bring to the class as proof?
You will need to contact the state and ask them to send you your training record (or you can print it out from the DOS Licensing Website). Or you can bring a copy of your renewal form if you're coming up for expiration. This training record page/renewal form, has the information we will need to check you in/for verification (Such as UID # and expiration). You will be required to bring another type of picture ID in addition to this form (Preferably a state ID).
If I paid online and decide not to take the course anymore, what do I need to do to request a refund?
Please call our office. We will look up the payment information, verify everything with you and explain how and when you will get your refund.
How soon will I get my refund?
All refunds will be credited back to the credit card used in the transaction within 7 to 10 business days.
I am currently looking on the website at your calendar, but I do not see any days/times available, when will you be giving the next class?
If you DO NOT see a highlighted date with a time, that means we do not have anything scheduled as of right now for that course. You could always check back at a later time or call the office to inquire. *If you are looking to do the package deal, please read and follow the steps on how to apply for that class in the “8 Hour Pre/16 Hour Deluxe package” Section. Also note that we only do scheduling for one month at a time.*
I am currently on your website and I see that the prices are.. I see you have these days.. Is this information true?
Everything you see on our website is UP TO DATE and accurate
I see you guys are located in Brooklyn, is this true?
NO! We are ONLY located in Manhattan. The address on our website is the ONLY location that we have
Is there a dress code?
NO! We want all of our students to be comfortable, however we do ask that you come looking presentable.
*Please note that in the Summer Time we turn on the Air Conditioners, so please carry a sweater if you get cold easily.*
Is there guaranteed job placement?
No one can guarantee you a job, so we do not promise anyone job placement. However, we do NETWORK with security companies that are currently hiring. We give all of our students this list of companies once they take courses here with us, as well as send email alerts from time to time when new companies contact us.
I had a license/or took the course before, what do I do to get my license/certificates back?
For starters, do not let any school tell you that you need to take the 8 Hour Pre/16 Hour Course again. If you were EVER a licensed security guard in New York State or even just took these courses (regardless of how long ago it was), the state will more than likely still have that 8 and 16 Hour information in their system. If they do, all you will need to do is just get re-fingerprinted and send in a new application to receive a new license.
*We encourage everyone to call us so we can explain this process in further detail*
Is your school a licensed school?
Yes we are licensed by DCJS. You can verify by visiting the DCJS website and look up the list of all approved security schools in New York.
What is a Unique ID Number?
Unique ID Number (Also known as UID #) is your NYS Security Guard License Number. It usually starts with 100.
I lost my certificates, how could I get copies?
If something happens to your certificates, please call our office to request new copies. You MUST give us a day notice before coming to pick it up. Please be advised that we do charge $10.00 for a new certificate.
*Be advised that as of March 2017, we have been operating under new management. If you took a course before this date, we will NOT have copies of those certificates anymore, however, give us a call and we will tell you how to get your training transcript from the state*